Frequently asked questions
Useful information about our products
What are the delivery options?
What are the delivery options?
You can pick up your order at a DPD or Omniva parcel machine.
Delivery time: 2-7 business days after order processing.
NB! Delays are possible, which the service provider informs about on its website.
For orders over €70 (amount subject to change), delivery to DPD/Omniva parcel machines is free .
For what purposes does Haircare.lv process my personal data?
For what purposes does Haircare.lv process my personal data?
The data is processed to:
- ensure the purchase of goods and order fulfillment;
- perform billing, accounting and tax records;
- provide information to state authorities if required by law;
- maintain and improve services, offer news and communicate with the customer.
Can I receive my order in person instead of by delivery?
Can I receive my order in person instead of by delivery?
If pickup at a location is available, you can select it during the delivery step when placing your order. You can also find information about the address and opening hours in the "Contacts" section.
Do you offer gift wrapping and gift cards?
Do you offer gift wrapping and gift cards?
We offer gift wrapping options for our products, as well as gift cards available in certain values. Information can be found in the product descriptions and when placing an order.
What should I do if I receive a damaged or incorrect item?
What should I do if I receive a damaged or incorrect item?
Please contact us within 24 hours with your order number and photo. We will help you find a solution.



